HITHSA PTY LTD Privacy Policy (Australia)

At HITHSA PTY LTD, we care about your privacy. How we handle your personal information is governed by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles under that Act.

When this privacy policy apply?

This Policy describes how we maintain your privacy when handling your personal information. It applies if you're based in Australia and:

• you're one of our clients.
• you use any of our products and services
• you visit our website at vemas.com.au, findamechanic.com.au, hithsa.com.au, hithsa.com or any of our affiliated websites or any of our social media channels.

By providing personal information to us, you consent to us collecting, holding, using, and disclosing that information in accordance with, and for the purposes specified in, this Policy.

What personal information we collect?

• your name, postal and street address, email address and telephone number.
• your vehicle information including rego number, vehicle identification number, registration due date.
• any communication including enquires and complains.
• Your ABN number and your bank account number.
• when you access our products, services, Sites or Channels – your device ID, device type, geo-location information, computer and connection information, statistics on page views, clicks and interactions, traffic to and from our products, services and Sites, and IP address
• any other personal information that may be required in order to facilitate your dealings with us.

Do we collect any sensitive information?

• We do not collect any sensitive information

What happen if you don't provide personal information?

• We may not be able to provide our product or service you.
• we may not be able to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future.
• Our product or service may not fully functional.

How do we collect your personal information?

We use different methods and channels to collect your personal information. We collect most personal information directly from you when you:

• When you signed up for accessing our product or service.
• Use our web sites or social medial.
• Interact with our sales teams
• complete a form, such as registering for our competitions, training, events and newsletters
• interact with our authorised partners

Why do we collect your personal information?

We collect your personal information (including information entered or uploaded by you, or on your behalf, into our products or services) for the purpose of:

• enabling secure access to our products and services;
• providing you with the products and services you've asked for;
• helping us operate, protect, improve and develop our products and services and our users' experience;
• helping us customise and improve your experience;
• providing technical and other service support, administrative messages, reminders, technical notes, updates and information to you;
• keeping you informed about our products and services and those of our relevant business and joint initiative partners, and tailoring this information to your needs and interests;
• participating in any third party acquisition or potential acquisition of an interest in us or our assets;
• fulfilling our legal and regulatory obligations;
• otherwise as may be required for the general management and conduct of our business.

How do we use or disclose your personal information?

We'll only use or disclose your personal information:

• for the purpose for which it was collected (or a related purpose that you would reasonably expect);
• for any other purpose for which you've given your consent;
• otherwise where we are permitted or required to do so by law.

We won't sell your personal information to third parties without your consent.

How do we store and protect your personal information?

When you share personal information with us, we usually store it in electronic form. We take reasonable steps to protect the personal information you give us from unauthorised access, use or disclosure, in line with industry standards. This includes technical and organisational measures, such as arming our webpages with encryption technologies.

Before entering your personal information on our Site, you can check that the page is encrypted by:

• confirming that the page address in the web browser's tool bar or status bar begins with https://; or
• checking that the padlock icon in the web browser's tool bar or status bar is ‘locked'.

If you're a customer of our products or services, or a registered user of our Sites or Channels, you can control access to your account with a username and password of your choice. You should choose a strong password, change it regularly, and never disclose it to others. We recommend that you use multi-factor authentication if it's available.

We're also committed to protecting your information offline. Where we hold your business information, personal information and sensitive information, it's subject to access controls.

While we take reasonable measures to protect your personal information when it's in our hands, we can't guarantee the security of the internet as a whole. If you're using our products, services, Sites or Channels online, please ensure you're doing so in a secure environment. In addition, if you use email to send and receive your personal information, please be aware that the information may be less secure in transit.

How do we use your personal information for marketing ?

To help your business succeed, we want to tell you about services and offers we think you might like.

If you consent to receiving direct marketing communications from us, we may contact you through various channels including email, SMS, regular mail, in-product messages or messages via third party platforms.

If you don't want us to contact you for these purposes, you can let us know at any time.

How do we use cookies and website tracking technology?

We want to make sure every interaction you have with us is as good as possible. To do this, we use website tracking technology such as IP addresses, web beacons, JavaScript and cookies.

We use internet protocol (IP) addresses to analyse trends, administer our products, services and Sites, track your navigation, and gather broad information for aggregate use. Our web servers may also send a small data file known as a ‘cookie' to your internet browser or hard drive. We use cookies to track your online behaviour, and to ensure that transaction pages, such as ‘shopping cart' interactions and support pages, work correctly. We also use cookies to personalise and improve your experience. Most cookies don't collect personal information and only contain coded information that can't be used by third parties to access your confidential information. Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. However, some parts of our products, services or Sites may not function fully if you disallow cookies.

In some cases we or third parties may use cookies and other technologies such as web beacons and JavaScript in connection with online services like banner advertising, website analytics and surveys. These technologies enable information to be collected about your use of our Sites (including your computer's IP address), which may be stored in the United States, New Zealand or other countries. The information collected by these technologies give us and third parties the ability to deliver customised advertising content, measure advertising effectiveness, evaluate the use of our Sites and other websites and provide other services relating to website activity and internet usage. We and third parties may also transfer collected information to others if required by law, or where those other parties process the information on our behalf. The third party services and providers we may use from time to time include Google Analytics, Google AdSense and Facebook Pixel.

How can you access and correct your personal information?

It's your personal information – which means you have a right to know what information we have and correct any inaccuracies. You can contact us with your request by using the contact details at the bottom of this Policy.

Please include as much detail as possible in your request about the information you want to access or correct. Sometimes, you might need to pay an administrative fee to cover the costs associated with your request. We'll respond to your request as soon as we're reasonably able to.

There are circumstances where we might not be able to fulfil your request. If that happens, we'll let you know the reasons why in writing

Changes to this Privacy Policy

Sometimes this Policy will need to be updated. Any changes will be effective immediately on the posting of the revised Policy on this Site. Please check this Site regularly to see if there have been any changes. Depending on the nature of the change, we may also announce it by email (if we have your email address). You can also obtain a copy of the most current version of this Policy by either emailing or writing to us using the contact details set out below.

By continuing to use our product, services or Site, or otherwise continuing to deal with us, you accept these changes and this Policy as it applies from time to time.

Contact details

HITHSA PTY LTD

No 5 Timbertop Way

Beecroft NSW 2119

Email : admin@hithsa.com.au